{"id":11459,"date":"2016-10-12T10:29:51","date_gmt":"2016-10-12T07:29:51","guid":{"rendered":"http:\/\/lorenalupu.com\/blog\/?p=11459"},"modified":"2016-10-12T13:03:06","modified_gmt":"2016-10-12T10:03:06","slug":"cum-procedam-cand-ne-ducem-masina-la-service","status":"publish","type":"post","link":"https:\/\/lorenalupu.com\/blog\/cum-procedam-cand-ne-ducem-masina-la-service\/","title":{"rendered":"Cum proced\u0103m c\u00e2nd ne ducem ma\u015fina la service"},"content":{"rendered":"

\u00cen pofida glumelor machiste despre femei la volan, e un fapt incontestabil c\u0103 num\u0103rul de \u015foferi\u0163e e din ce \u00een ce mai mare, iar acestea vor s\u0103 conduc\u0103 din ce \u00een ce mai bine. \u015ei-\u015fi mai doresc un lucru. S\u0103 fie tratate la service cu respectul \u015fi polite\u0163ea de care are parte un \u015fofer b\u0103rbat.
\nEi bine, se poate. Iat\u0103 c\u00e2teva dintre lucrurile pe care s\u0103 le solici\u0163i, atunci c\u00e2nd te \u00eendrep\u0163i cu ma\u015fina spre acest paradis macho care e, de multe ori, service-ul auto din Rom\u00e2nia: <\/p>\n

1) Cere \u00eentotdeauna un deviz estimativ al eventualelor opera\u0163ii care urmeaz\u0103 s\u0103 aib\u0103 loc, deviz care s\u0103 includ\u0103 pre\u0163urile pieselor \u015fi ale manoperei, \u00eenainte s\u0103-\u0163i dai acordul. <\/strong><\/p>\n

E bine s\u0103 subliniezi din start faptul c\u0103 \u015ftii exact ce vrei \u015fi c\u0103 vrei s\u0103 fii informat\u0103 \u00een avans, respectiv s\u0103 \u0163i se cear\u0103 acordul asupra tuturor lucr\u0103rilor pe care respectivii mecanici le consider\u0103 necesare pentru ma\u015fina ta.
\nExemplu: te duci cu ma\u015fina s\u0103 faci o revizie de \u00eentre\u0163inere, a\u015fa cum a f\u0103cut-o zilele trecute o prieten\u0103 a mea. Fata s-a pomenit c\u0103 i-au schimbat o pl\u0103cu\u0163\u0103 de fr\u00e2n\u0103, c\u0103 e \u201euzat\u0103\u201d, \u015fi, bine\u00een\u0163eles, c\u0103 are de pl\u0103tit c\u00e2teva sute de lei \u00een plus fa\u0163\u0103 de sumele afi\u015fate pe perete.
\nE tratamentul pe care nimeni nu-l vrea. Anumi\u0163i mecanici tind s\u0103 intervin\u0103 f\u0103r\u0103 s\u0103-\u0163i cear\u0103 acordul, pe premisa c\u0103 \u201ee\u015fti femeie \u015fi oricum nu te pricepi\u201d.
\nUnele interven\u0163ii pot fi chiar justificate. Dar e firesc s\u0103 ceri s\u0103 \u0163i se comunice exact ce anume nu e \u00een regul\u0103 \u015fi de ce se recomand\u0103 s\u0103 se ia m\u0103suri. Discut\u0103 exact ce presupune pachetul de revizie (schimb de consumabile \u2013 ulei de motor, filtre \u015fi grila de verific\u0103ri obligatorii) \u015fi cere s\u0103 fii informat\u0103 asupra eventualelor probleme. Cere costuri \u015fi r\u0103spunsuri limpezi, u\u015for de urm\u0103rit. Sunt banii t\u0103i \u015fi deciziile tale. <\/p>\n

\u00cen momentul \u00een care \u0163i se enumer\u0103 problemele, \u00eentreab\u0103 care dintre acestea sunt urgente \u015fi care nu. Care te pot l\u0103sa cu ma\u015fina-n \u015fan\u0163 \u00een drumul spre bunicii de la \u0163ar\u0103 \u015fi care merg am\u00e2nate f\u0103r\u0103 s\u0103 te afecteze prea tare.
\nSunt mul\u0163i domnii care, miz\u00e2nd pe faptul c\u0103 e\u015fti femeie, deci nu \u015ftii, o s\u0103-\u0163i propun\u0103 repara\u0163ii costisitoare \u015fi inutile. Pune \u00eentreb\u0103ri. \u201eDe ce trebuie schimbat\u0103 piesa?\u201d \u201ePentru c\u0103 e uzat\u0103.\u201d \u201eUzat\u0103 raportat la ce?\u201d
\n\u00centocmai cum, \u00een medicin\u0103, analizele de s\u00e2nge se compar\u0103 cu un set de valori maxime \u015fi minime, \u015fi \u00een auto, performan\u0163ele pieselor se compar\u0103 cu valori minime \u015fi maxime. Informeaz\u0103-te \u015fi nu ceda u\u015for.
\n
\n2) \u00cen cazul schimb\u0103rii, cere \u015fi piesa veche, s\u0103 te convingi c\u0103 \u00eentr-adev\u0103r s-a efectuat schimbarea. <\/strong><\/p>\n

Pe l\u00e2ng\u0103 tonul alarmist cu care caut\u0103 s\u0103 ob\u0163in\u0103 o reac\u0163ie emo\u0163ional\u0103 din partea clientei, \u201eDoamne, voi r\u0103m\u00e2ne \u00een drum\u201d, unii mecanici v\u0103d foarte bine c\u0103 dracul nu este at\u00e2t de negru, \u015fi c\u0103 repara\u0163ia necesitat\u0103 nu e at\u00e2t de radical\u0103. Drept care, \u00een unele cazuri, profit\u0103 de naivitatea clientelor s\u0103-i v\u00e2nd\u0103 schimb\u0103ri nu doar inutile, dar care nici m\u0103car nu se \u00eent\u00e2mpl\u0103.
\nAnticipeaz\u0103 \u015fi previno \u201efentele\u201d. Solicit\u0103 piesa veche, c\u00e2nd \u0163i se vorbe\u015fte imperativ despre nevoia de a schimba o component\u0103. Buzunarul t\u0103u \u00ee\u0163i va mul\u0163umi. <\/p>\n

3) Solicit\u0103 \u00eentotdeauna factur\u0103\/chitan\u0163\u0103<\/strong><\/p>\n

\u015ei nu m\u0103 refer doar la atitudinea civic\u0103 de prevenire a evaziunii fiscale. Problema, dac\u0103 nu ai un act doveditor, este c\u0103 nu beneficiezi de nici un fel de garan\u0163ie \u015fi, \u00een caz c\u0103 problema reapare, nu ai pe cine s\u0103 reclami. To\u0163i \u015ftim pe cineva care \u015fi-a luat \u0163eap\u0103 cu un service dubios, iar c\u00e2nd s-a dus s\u0103 fac\u0103 scandal, firma se mutase \u00eentr-o destina\u0163ie neprecizat\u0103. Pe l\u00e2ng\u0103 asta, nimeni nu-l poate obliga pe un meseria\u015f s\u0103 recunoasc\u0103 repara\u0163ia pentru care n-a emis document.
\nChiar dac\u0103 service-urile te servesc (pun intended) mai ieftin c\u00e2nd apelezi la negru, costurile ulterioare generate de o repara\u0163ie f\u0103cut\u0103 pe br\u00e2nci te pot ustura crunt.
\nChiar \u015fi din punct de vedere legal, garan\u0163ia asupra unui produs \/ serviciu \u00eencepe din secunda \u00een care ai achitat o factur\u0103 \u015fi ai intrat oficial \u00een posesie. <\/p>\n

4. P\u0103streaz\u0103 mereu devizurile \/ chitan\u0163ele \/ facturile vechi, s\u0103 existe un istoric clar al repara\u0163iilor <\/strong><\/p>\n

Recurg iar la compara\u0163ia cu medicina. Colec\u0163ia de documente e ca un fel de fi\u015f\u0103 de s\u0103n\u0103tate a pacientului cu ro\u0163i. \u015ei chiar dac\u0103 schimbi service-ul: faptul c\u0103 te duci informat\u0103 \u015fi st\u0103p\u00e2n\u0103 pe tine face impresie. C\u00e2\u015ftigi puncte bonus \u00een ochii tehnicienilor respectivi, dac\u0103-s genul bine inten\u0163ionat, respectiv descurajezi tentativele de ciupeal\u0103, dac\u0103-s genul rapace.
\n\u015ei mai e un lucru: multe service-uri nu au softuri care s\u0103 \u0163in\u0103 o eviden\u0163\u0103 a lucr\u0103rilor. Dac\u0103 \u0163i-au schimbat un component, iar tu revii peste o lun\u0103 \u015fi jum\u0103tate, c\u00e2nd e\u015fti \u00eenc\u0103 \u00een perioada de garan\u0163ie, e \u00een interesul t\u0103u s\u0103 ai actul doveditor. <\/p>\n

\"soferita\"
\n\u015ei, preferabil, s\u0103 nu revii a\u015fa. <\/em><\/p>\n

5. Nu te l\u0103sa intimidat\u0103 de \u00eentreb\u0103rile nepotrivite \u015fi tonul condescendent. <\/strong><\/p>\n

Dac\u0103 a\u015f avea un leu de fiecare meseria\u015f care a \u00eencercat s\u0103 m\u0103 ia de sus, a\u015f fi acum \u00een Hawaii, cu o coroni\u0163\u0103 de orhidee pe cap.
\n\u00cen auto, c\u00e2nd te duci s\u0103 raportezi o problem\u0103 cu ma\u015fina, atitudinea tinde s\u0103 fie: \u201eDar unde a\u0163i dus-o? Ce i-a\u0163i f\u0103cut? Unde a\u0163i umblat cu ea?\u201d rostite pe un ton familiar \u015fi impertinent, menit s\u0103 inhibe eventuale obiec\u0163ii \u015fi s\u0103-\u0163i induc\u0103 vinov\u0103\u0163ie.
\nNu e cazul. E\u015fti un client pl\u0103titor care are o problem\u0103, omul din fa\u0163a ta ofer\u0103 un serviciu pl\u0103tit, iar treaba lui nu e s\u0103 te judece, ci s\u0103 coopereze cu tine \u015fi s\u0103-\u0163i ofere o repara\u0163ie profesionist\u0103.
\nDovada profesionalismului, \u00een aceste cazuri, e s\u0103 \u0163i se propun\u0103 o prob\u0103 de drum. De exemplu, tu remarci un zgomot care \u0163i se pare suspect. Dac\u0103 afirmi acest fapt, la\u015fi ma\u015fina \u015fi pleci, profesionistul poate remarca un alt zgomot, care s\u0103 denote o alt\u0103 problem\u0103, pe care tu n-ai identificat-o, iar zgomotul t\u0103u s\u0103 i se par\u0103 o normalitate. S\u0103 fac\u0103 treaba, s\u0103 repare problema identificat\u0103 de el, dar s\u0103-i scape ceea ce ai descoperit tu.
\nProba de drum \u00eei va ajuta pe cei doi s\u0103 identifice exact despre ce este vorba, gradul de urgen\u0163\u0103 al problemei, \u015fi eventuale alte defecte. Comunicarea politicoas\u0103 \u015fi respectul fa\u0163\u0103 de client fiind condi\u0163ia de baz\u0103. <\/p>\n

6. Intereseaz\u0103-te de la telefon dac\u0103 exist\u0103 o sal\u0103 de a\u015fteptare de un minim confort<\/strong><\/p>\n

\u201eB\u0103i, e at\u00e2t de nasol s\u0103 stai pe tocuri, l\u00e2ng\u0103 mecanicul care \u00ee\u015fi face treaba \u015fi caut\u0103 s\u0103 \u015fi fac\u0103 o imita\u0163ie de conversa\u0163ie cu tine, \u00een timp ce al\u0163i dorei se zg\u00e2iesc la tine ca la… puii mei, ca la ma\u015fini str\u0103ine\u201d, mi-a zis o prieten\u0103, o fat\u0103 finu\u0163\u0103 care prefer\u0103 lemnul \u015fi spa\u0163iile mici, exact ca Dumnezeu.
\nAm l\u0103sat la urm\u0103 aceast\u0103 problem\u0103, pentru c\u0103 o or\u0103 de disconfort nu e totuna cu 1000 lei irosi\u0163i f\u0103r\u0103 rost. Dar, poate, unele \u015foferi\u0163e se simt \u015fi ele st\u00e2njenite de ipostaza de exponat. <\/p>\n

\u00cen m\u0103sura \u00een care vrei s\u0103 previi astfel de situa\u0163ii, apeleaz\u0103 la AD Garage<\/a>. <\/p>\n

AD Garage este o re\u0163ea de 122 de service-uri auto aflate pe tot teritoriul Rom\u00e2niei, pe l\u00e2ng\u0103 mai multe mii la nivel european. Toate piesele \u015fi lucr\u0103rile AD Garage dispun de garan\u0163ie interna\u0163ional\u0103.
\nPe tot parcursul lunii octombrie, AD \u00ee\u015fi \u00eent\u00e2mpin\u0103 clientele cu un cadou de bun-venit: un card de reducere pentru serviciile de tractare.
\nAi \u00eentreb\u0103ri? Sun\u0103 la 07ADGARAGE! <\/p>\n

Foto: Dreamstime. <\/p>\n","protected":false},"excerpt":{"rendered":"

\u00cen pofida glumelor machiste despre femei la volan, e un fapt incontestabil c\u0103 num\u0103rul de \u015foferi\u0163e e din ce \u00een ce mai mare, iar...<\/p>\n","protected":false},"author":2,"featured_media":11460,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[1],"tags":[],"class_list":["post-11459","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-spicy"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/lorenalupu.com\/blog\/wp-content\/uploads\/2016\/10\/lorena-2.jpg?fit=2470%2C1962&ssl=1","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/posts\/11459","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/comments?post=11459"}],"version-history":[{"count":6,"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/posts\/11459\/revisions"}],"predecessor-version":[{"id":11467,"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/posts\/11459\/revisions\/11467"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/media\/11460"}],"wp:attachment":[{"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/media?parent=11459"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/categories?post=11459"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/tags?post=11459"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}