1. Discre\u0163ia. <\/strong><\/p>\nE un motiv pentru care cuv\u00e2ntul “secret” e inclus \u00een termenul “secretar\u0103”, iar acesta e legat de aptitudinea de a p\u0103stra secrete profesionale ca pe comori. “O secretar\u0103 de top nu vorbe\u015fte nici \u00een somn”, spune Anca. “Sau dac\u0103 \u015ftie c\u0103 vorbe\u015fte \u00een somn, doarme singur\u0103, altfel, diminea\u0163a, obligatoriu va trebui s\u0103-l omoare pe \u0103la. Preventiv”. Lumea e mic\u0103, inside info circul\u0103 \u015fi lucrul acesta poate crea situa\u0163ii st\u00e2njenitoare, ba chiar de-a dreptul dezavantajoase.
\nA\u015fadar, ce se \u00eent\u00e2mpl\u0103 \u00een Vegas r\u0103m\u00e2ne \u00een Vegas \u015fi ce se \u00eent\u00e2mpl\u0103 la job r\u0103m\u00e2ne la job. <\/p>\n
2. Elegan\u0163a. <\/strong><\/p>\nElegan\u0163a, spune Anca, trebuie s\u0103 te reprezinte \u00een cele mai mici detalii: \u0163inut\u0103, maniere, fel de a vorbi. “Inclusiv tonul vocii: s\u0103 nu fie nici strident, isteric sau l\u0103trat, dar nici mior\u0163\u0103it.”
\nElegan\u0163a implic\u0103 \u015fi ideea de demnitate. “Am v\u0103zut \u00eenfior\u0103tor de multe secretare care se folosesc de sex, flutur\u0103 gene, plete, fac pe pisicile neputincioase. E disgusting.” Nu e\u015fti prostituat\u0103, nu ai nici un motiv s\u0103 te por\u0163i ca atare.
\n\u00cen schimb, trebuie s\u0103 \u015ftii s\u0103-i tratezi pe vizitatori \/ parteneri \/ clien\u0163i ai companiei cu gra\u0163ie \u015fi protocol. “Am auzit-o \u015fi pe aia cu ‘eu nu car cafele.’ Ba le cari. \u015ei le oferi cu o amabilitate sincer\u0103. Nici prin minte s\u0103 nu-\u0163i treac\u0103 s\u0103 le-o tr\u00e2nte\u015fti \u00een fa\u0163\u0103, ca la tine acas\u0103, cu ochi c\u00e2rpi\u0163i de somn. \u00cen secunda aceea, trebuie s\u0103 con\u015ftientizezi c\u0103 tu reprezin\u0163i compania.” <\/p>\n
3. Preg\u0103tirea profesional\u0103 solid\u0103.<\/strong><\/p>\nSunt multe lucruri pe care trebuie s\u0103 le cunoasc\u0103 o secretar\u0103, \u015fi acestea includ, dar nu se limiteaz\u0103 la: cunoa\u015fterea mai multor limbi str\u0103ine, vorbite corect \u015fi coerent, \u015fi a gramaticii lor, pentru c\u0103 deseori le utilizezi \u015fi \u00een scris; cunoa\u015fterea IMPECABIL\u0102 a limbii rom\u00e2ne, iar majusculele acestea presupun \u015fi un bagaj lingvistic de natur\u0103 s\u0103 impresioneze; cunoa\u015fterea tuturor programelor Microsoft Office (\u015fi nu stric\u0103 s\u0103 mai cuno\u015fti \u015fi altele, o s\u0103 \u00ee\u0163i foloseasc\u0103), \u015fi aptitudinea de a lucra cu baze de date. Pe l\u00e2ng\u0103 asta, \u00ee\u0163i prind bine cuno\u015ftin\u0163e elementare de contabilitate, v\u00e2nz\u0103ri, marketing, import – export. “A\u015fa po\u0163i verifica dac\u0103 un raport pe care \u00eel prime\u015fti este corect \u015fi dac\u0103 include toate datele de care are nevoie \u015feful t\u0103u”, spune Anca.
\nApoi precizeaz\u0103: “\u00ce\u021bi dai seama c\u0103 toate acestea sunt pe niveluri, \u00een sensul c\u0103 la \u021airiac Holding se cere una \u0219i la McDonald’s la recep\u021bie alta.” Dar cu c\u00e2t \u015ftii mai multe, cu at\u00e2t po\u0163i urca ierarhic, oriunde ai fi.
\nPe l\u00e2ng\u0103 aceste cuno\u015ftin\u0163e generale, Anca le men\u0163ioneaz\u0103 \u015fi pe cele specifice: “Aprofundeaz\u0103 tot ce se poate, legat de profilul firmei \u015fi despre domeniul respectiv.” Cu c\u00e2t e\u015fti mai informat\u0103, cu at\u00e2t e\u015fti mai eficient\u0103. <\/p>\n
4. Personalitatea.<\/strong><\/p>\nC\u00e2nd vine vorba de personalitate, regula de aur e echilibrul. O secretar\u0103 de top trebuie s\u0103 fie “deschis\u0103, prietenoas\u0103, dar nu genul ‘hai sa ne batem pe spate’. Ferm\u0103, dar nu inchizitorial\u0103.”
\nSigur, trebuie s\u0103 aib\u0103 r\u0103bdare interminabil\u0103, pentru diverse situa\u0163ii, multe greu de anticipat, \u015fi s\u0103 nu fie “judgmental”. “Adic\u0103 nu e cazul s\u0103 emit\u0103 judec\u0103\u0163i legate de \u015fef, partenerii acestuia \u015fi restul persoanelor din firm\u0103. Nu e problema ei. \u015ei tot aici e de men\u0163ionat: no chit chat \u015fi small talk allowed.”
\nO secretar\u0103 bun\u0103 e m\u00e2na dreapt\u0103 a \u015fefului. Cu c\u00e2t dovede\u015fte c\u0103 e mai loial\u0103 \u015fi mai empatic\u0103, cu at\u00e2t c\u00e2\u015ftig\u0103 un capital de \u00eencredere mai mare. “Nu b\u00e2rfe\u0219ti, punct. Dar mai ales, fereasc\u0103 Dumnezeu s\u0103-\u0163i b\u00e2rfe\u0219ti \u0219eful. Inclusiv dup\u0103 ce nu mai e \u015feful t\u0103u. I mean never. Not ever. Greu ca focul, \u0219tiu pe pielea mea. Nu predau ceva ce eu nu fac sau nu am f\u0103cut.” <\/p>\n
5. Absen\u0163a orgoliului prost \u00een\u0163eles.<\/strong>
\nAbsen\u0163a orgoliului nu \u00eenseamn\u0103 absen\u0163a coloanei vertebrale, acceptarea abuzului la locul de munc\u0103 sau a salariilor \u00eent\u00e2rziate, puncteaz\u0103 Anca. Absen\u0163a orgoliului \u00eenseamn\u0103, pur \u015fi simplu, flexibilitate \u00een g\u00e2ndire.
\n“Dac\u0103 o secretar\u0103 \u0163ine s\u0103 aib\u0103 dreptate, atunci are dreptate \u0219i nu are job, it’s that simple. Func\u021bia de asistent\u0103 este func\u021bie de execu\u021bie. Asta \u00eenseamn\u0103 c\u0103 decizia apar\u021bine – mereu – altcuiva. Chiar \u0219i c\u00e2nd e proast\u0103. (Decizia, zic.)
\nDac\u0103 ai orgoliu \u0219i \u00eei ar\u0103\u021bi c\u0103 e proast\u0103 decizia, \u0219i deci a\u0219a e \u0219i el, cu aceea\u0219i mi\u0219care \u00ee\u021bi \u00eempachetezi ce ai pe birou \u0219i dai cu pumnul la tine \u00een firm\u0103.”
\nIar dac\u0103 ai gre\u015fit, fii preg\u0103tit s\u0103 \u00ee\u0163i asumi sincer gre\u015feala \u015fi s\u0103-\u0163i ceri scuze. “Important: o secretar\u0103 de top nu face de dou\u0103 ori aceea\u015fi gre\u015feal\u0103 cu o persoan\u0103 sau cu o companie”, precizeaz\u0103 Anca. <\/p>\n6. Punctualitatea.<\/strong><\/p>\nPrin punctualitate, precizeaz\u0103 Anca, nu se refer\u0103 la venitul la program, pentru c\u0103 \u00een ultima vreme sunt destule firme care nu \u00ee\u0163i cer acest lucru.
\n“O asistent\u0103 de top nu dep\u0103\u0219e\u0219te niciodat\u0103 un deadline. Ea \u0219tie de la bun \u00eenceput c\u00e2nd acesta nu e realist \u015fi nu \u00eel accept\u0103 sau \u00eel negociaz\u0103.
\nDar dac\u0103 l-a acceptat, nu \u00eel \u00eencalc\u0103 niciodat\u0103. Nu exist\u0103 scuze.
\nMai spun odat\u0103: o asistent\u0103 \u0219tie c\u00e2nd deadline-ul nu e realist. \u00ce\u0219i ia \u00een calcul tot c\u00e2nd \u00eel accept\u0103, inclusiv decesul personal.”
\nCeea ce ne duce la: <\/p>\n
7. Mobilitatea.<\/strong><\/p>\n“O asistent\u0103 bun\u0103 e mereu acolo. \u0218tie \u00eenaintea ta c\u00e2nd trebuie s\u0103 \u00ee\u021bi iei pastilele, c\u00e2nd e ziua socrului, c\u00e2nd \u00ee\u021bi expir\u0103 RCA \u015fi tie, \u015fi nevesti-tii.”
\n\u00cen plus, \u00eentr-o lume care presupune adeseori s\u0103 nu fii prezent fizic la locul t\u0103u de munc\u0103, mobilitatea “presupune \u00een accep\u021biunea mea capacitatea de a lucra remote de oriunde. O asistent\u0103 de top nu d\u0103 niciodat\u0103 r\u0103spunsuri de genul: p\u0103i la birou aveam scanner, iar aici n-am. Inventeaz\u0103. Bate la u\u0219\u0103 la vecinul. Se duce la col\u021b sau la po\u0219t\u0103. Rezolv\u0103. \u0218tii vorba aceea: cine vrea sa rezolve o problem\u0103, caut\u0103 solu\u021bii, iar cine nu, caut\u0103 scuze.”
\nPe scurt, mobilitatea unei secretare de top e reflectat\u0103 de rezultatele pe care le poate livra. <\/p>\n
8. Prioritizarea corect\u0103 a sarcinilor.<\/strong><\/p>\nEvident, \u0103sta e marele secret al eficien\u0163ei. O ordine just\u0103 a lucrurilor pe care le ai de f\u0103cut.
\nIdeea de priorit\u0103\u0163i corect stabilite mi se pare destul de limpede, \u015fi totu\u015fi, \u015fi aici trebuie s\u0103 existe un mic secret, sau un sub-secret, presupun eu.
\n“O secretar\u0103 \u015ftie \u00eentotdeauna s\u0103 fac\u0103 diferen\u021ba \u00eentre urgent \u0219i important \u0219i niciodat\u0103 nu \u00eencepe prin a rezolva urgen\u0163a”, spune Anca. <\/p>\n
9. Pl\u0103cerea competi\u0163iei.<\/strong><\/p>\n\u015etii genul de om \u00eencorsetat \u00een idei rigide despre cum trebuie f\u0103cute lucrurile? Omul \u0103la nu va fi niciodat\u0103 o secretar\u0103 de top.
\n“Unei asistente de top \u00eei place competi\u021bia, o \u00eencurajeaz\u0103, se simte motivat\u0103 de ea. O asistent\u0103 de top nu e speriat\u0103 deconcuren\u021b\u0103, \u00een\u021belege c\u0103 lumea se schimb\u0103 \u00een permanen\u021b\u0103, de la modele de telefon la modele de via\u021b\u0103. \u015ei atunci, are o zon\u0103 de confort ampl\u0103, se poate adapta u\u015for la diverse situa\u0163ii.
\nIar aceast\u0103 bucurie a competi\u0163iei se traduce \u015fi \u00een curiozitate. Trebuie s\u0103 se str\u0103duiasc\u0103, s\u0103 fie la zi cu tot ce mi\u0219c\u0103 \u00een domeniul ei, \u0219i \u00een domeniile apropiate”, explic\u0103 Anca. <\/p>\n
10. Via\u0163a ta personal\u0103 e, ei bine, personal\u0103.<\/strong><\/p>\nAnca \u00eemi d\u0103 un ipotetic exemplu al unei tinere care e concediat\u0103 pentru c\u0103 “\u00ee\u015fi rupe capul” prin cluburi \u00een weekend \u015fi apoi \u00ee\u015fi posteaz\u0103 diverse poze \u015fi live-uri de\u015f\u0103n\u0163ate pe re\u0163elele sociale. “De la un nivel profesional \u00een sus, \u00ee\u0163i e evident c\u0103 imaginea ta public\u0103 trebuie s\u0103 fie impecabil\u0103, pentru c\u0103 se leag\u0103 direct de aceea a companiei.”
\nDar ce s\u0103 faci, s\u0103 te c\u0103lug\u0103re\u015fti?
\n“Nu. Nu spun nim\u0103nui cum s\u0103 tr\u0103iasc\u0103. \u00cen timpul t\u0103u liber, distreaz\u0103-te c\u00e2t vrei \u015fi c\u00e2t po\u0163i. Vorbesc despre lucrurile pe care le afi\u015fezi public.”
\nCeea ce ne duce \u00eenapoi la discre\u0163ie, punctul de plecare al acestei liste. <\/p>\n
Mai multe despre Anca \u015fi cursurile ei pute\u0163i g\u0103si pe siteul FermadeSecretare.ro. <\/em><\/p>\n","protected":false},"excerpt":{"rendered":"E cea mai \u00eent\u00e2lnit\u0103 profesie \u00een rubrica de anun\u0163uri. E o profesie adeseori minimalizat\u0103: “job de f\u0103cut cafea \u015fi manichiura personal\u0103”. Dar dac\u0103 vrei...<\/p>\n","protected":false},"author":2,"featured_media":11963,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[1],"tags":[],"class_list":["post-11958","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-spicy"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/lorenalupu.com\/blog\/wp-content\/uploads\/2017\/01\/anca_felea.jpg?fit=2048%2C1362&ssl=1","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/posts\/11958","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/comments?post=11958"}],"version-history":[{"count":9,"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/posts\/11958\/revisions"}],"predecessor-version":[{"id":11971,"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/posts\/11958\/revisions\/11971"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/media\/11963"}],"wp:attachment":[{"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/media?parent=11958"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/categories?post=11958"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/tags?post=11958"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}