Acum c\u00e2teva zile, mi-am comandat c\u00e2teva produse de pe Emag. Le-am pl\u0103tit cu card \u00een secunda comenzii, c\u0103 a\u015fa \u00eemi place mie s\u0103 ofer siguran\u0163a cump\u0103r\u0103rii, \u015fi s\u0103 nu \u0163in furnizorul \u00een suspans dac\u0103-\u015fi ia banii sau nu.<\/p>\n
\u015ei m-am pus pe a\u015fteptat.<\/p>\n
A\u015ftept o zi, a\u015ftept dou\u0103, a\u015ftept trei. Nici o livrare.<\/p>\n
Intru pe cont, v\u0103d AWB tracking, pachetul apare livrat. Sun la Emag. Robotul m\u0103 informeaz\u0103 c\u0103 “E o perioad\u0103 foarte aglomerat\u0103, dar facem tot posibilul s\u0103 bla-bla”.<\/p>\n
E o \u0163\u0103r\u0103nie f\u0103r\u0103 margini s\u0103-\u0163i iei clien\u0163ii pl\u0103titori cu “e o perioad\u0103 foarte aglomerat\u0103”. E ca \u015fi cum i-ai trimite direct \u00een bra\u0163ele concuren\u0163ei. Dar divaghez.<\/p>\n
Stau eu ce stau s\u0103 ascult muzica sferelor de pe fir, m\u0103 pun \u0103ia \u00een direct cu o domni\u015foar\u0103. Da, comanda dumneavoastr\u0103 a plecat \u00eenc\u0103 de duminic\u0103, problema e la Urgent Cargus, le vom trimite notificare s\u0103 livreze mai repede, etc.<\/p>\n
Bine, mul\u0163umim, la revedere.<\/p>\n
Sun la Urgent Cargus. \u0102ia \u00eemi pun zece minute de muzica sferelor, apoi m\u0103 anun\u0163\u0103 c\u0103 sunt extrem de aglomera\u0163i (\u015fi ei!) \u015fi dac\u0103 vreau ceva, s\u0103-i caut pe mail.<\/p>\n
Numai c\u0103 dac\u0103 Lorena vrea s\u0103 vorbeasc\u0103 cu tine, Lorena o s\u0103 vorbeasc\u0103 cu tine. Revin de mai multe ori, ascult c\u00e2t\u0103 muzic\u0103 a sferelor au chef s\u0103-mi bage, \u015fi \u00een cele din urm\u0103, unul dintre operatori se satur\u0103 de Candy Crush Saga \u015fi-mi r\u0103spunde. \u00cei dau nume, num\u0103r, etc.<\/p>\n
“A\u015ftepta\u0163i pe fir s\u0103 verific.”<\/p>\n
Mai am pu\u0163in \u015fi le compun \u015fi versuri pe muzica sferelor, dar, nah, a\u015ftept pe fir.<\/p>\n
“Domni\u015foara Lupu, comanda dvs. a plecat de la Emag doar par\u0163ial. Produsul xxxxx n-a venit. Dori\u0163i s\u0103 facem dou\u0103 livr\u0103ri?”<\/p>\n
Nu, logic c\u0103 nu vreau dou\u0103 livr\u0103ri, vreau comanda mea, exact cum a fost ea depus\u0103 \u015fi pl\u0103tit\u0103.<\/p>\n
“Atunci mai suna\u0163i o dat\u0103 la Emag \u015fi l\u0103muri\u0163i.”<\/p>\n
Grrrr, \u00eencep eu s\u0103 fierb c\u00e2nd aud iar robotul cu perioada lor aglomerat\u0103. At\u00e2t de aglomerat\u0103 c\u0103 nu sunt \u00een stare s\u0103 pun\u0103 toate produsele \u00een una \u015fi aceea\u015fi cutie.<\/p>\n
“\u015eti\u0163i c\u0103 dureaz\u0103 doar dou\u0103 minute s\u0103 face\u0163i o comand\u0103 la noi?”<\/p>\n
\u015etiu. \u015ei dureaz\u0103 o eternitate s-o primesc.<\/p>\n
C\u00e2nd deja scriu prima strof\u0103 de rap celest pe muzica sferelor, \u00eemi r\u0103spunde alt\u0103 doamn\u0103. \u00cei mai zic o dat\u0103 t\u0103r\u0103\u015fenia. Plus nemul\u0163umirea c\u0103 i-au \u00eenvinuit pe \u0103ia c\u00e2nd problema era \u00een curtea lor.<\/p>\n
-A, da, am verificat, \u00eentr-adev\u0103r s-a trimis mai t\u00e2rziu un produs, dar le primi\u0163i m\u00e2ine.<\/p>\n
Aha. \u015ei dac\u0103 nu sunam s\u0103 l\u0103muresc eu situa\u0163ia, c\u00e2nd le primeam? La pa\u015ftele cailor?<\/p>\n
Oricum, ur\u00e2t\u0103 faz\u0103 s\u0103 mu\u0163i responsabilitatea de la unul la altul, de parc\u0103 eu eram mingea voastr\u0103 de ping-pong.<\/p>\n","protected":false},"excerpt":{"rendered":"
Acum c\u00e2teva zile, mi-am comandat c\u00e2teva produse de pe Emag. Le-am pl\u0103tit cu card \u00een secunda comenzii, c\u0103 a\u015fa \u00eemi place mie s\u0103 ofer...<\/p>\n","protected":false},"author":2,"featured_media":13094,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[1],"tags":[],"class_list":["post-13092","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-spicy"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/lorenalupu.com\/blog\/wp-content\/uploads\/2017\/08\/badcustomerservice.jpg?fit=630%2C360&ssl=1","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/posts\/13092","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/comments?post=13092"}],"version-history":[{"count":1,"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/posts\/13092\/revisions"}],"predecessor-version":[{"id":13095,"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/posts\/13092\/revisions\/13095"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/media\/13094"}],"wp:attachment":[{"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/media?parent=13092"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/categories?post=13092"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/tags?post=13092"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}