Un text de Mara Marcu<\/p>\n
Haide\u021bi s\u0103 v\u0103 povestesc cum face Telekom Romania rost de abona\u021bi, bani mai mul\u021bi \u0219i contracte.<\/p>\n
M\u0103 duc s\u0103 \u00eemi vizitez bunicul. Un om c\u00e2t se poate de ok cu c\u0103pu\u021bul. Nu \u00eel las\u0103 nici memoria, nici logica. Am auzit eu ceva de “telefon nou” acum c\u00e2teva s\u0103pt\u0103m\u00e2ni, dar n-am prea b\u0103gat de seam\u0103 (ne-am v\u0103zut rar, c\u0103 \u00een perioada asta nu o ardem prin vizite la bunici dac\u0103 am avut senza\u021bia c\u0103 suntem r\u0103ci\u021bi, sau, cel pu\u021bin, eu n-am f\u0103cut-o).<\/p>\n
Mbun. N-ajung bine, c\u0103 m\u0103 \u0219i \u00eencol\u021be\u0219te \u0219i el, \u0219i o gr\u0103mad\u0103 de vecini, s\u0103 se pl\u00e2ng\u0103 de faptul c\u0103, mai nou, au de plat\u0103 50 de lei \u00een plus la factur\u0103 \u0219i nimeni nu \u0219tie de ce.<\/p>\n
Stai, cum?<\/p>\n
Ideea, de altfel, dr\u0103gu\u021b\u0103 – \u0219ti\u021bi cum e \u00een mediul rural, dac\u0103 nepotul lui X e jurist sau avocat, \u00een mod magic ar trebui s\u0103 poat\u0103 rezolva orice problem\u0103 de genul \u0103sta.
\nPe scurt, treaba st\u0103 \u00een felul urm\u0103tor: \u00eel suna, pe fix, compania (adic\u0103 nu s-a dus clientul s\u0103 cear\u0103, s\u0103 \u00eentrebe, etc) s\u0103 \u00eei mul\u021bumeasc\u0103 ce client mi\u0219to \u0219i vechi e el \u0219i s\u0103 \u00eel \u00eentrebe dac\u0103 nu vrea un telefon nou, c\u0103 astea vechi, cu disc, sunt dep\u0103\u0219ite, \u0219i nu \u0219tiu ce.<\/p>\n
Bunicu-miu \u00eentreab\u0103 la ce pre\u021b e toat\u0103 t\u0103r\u0103\u0219enia, i se spune c\u0103-i gratis. El se code\u0219te un pic, c\u0103 nu \u00eei trebuie mobil, c\u0103 are (m\u0103 chinui de vreo zece ani cu el s\u0103 \u00eei explic c\u0103 ar fi mi\u0219to s\u0103 \u0219i \u00eenve\u021be s\u0103 \u00eel foloseasc\u0103, but that’s that), etc. \u00cel convinge p\u00e2n\u0103 la urm\u0103 duduia, c\u0103 totu-i gratis, numa’ gratis.
\nPeste c\u00e2teva zile, apare angajatul care \u00eei livreaz\u0103 produsul, \u00eei pune \u00een bra\u021be o cutie \u0219i ni\u0219te h\u00e2rtii. Clientul \u00eentreab\u0103 din nou de condi\u021bii \u0219i pre\u021buri. Nenea de la Telekom \u00eei subliniaz\u0103 c\u0103 e gratis, ar\u0103t\u00e2ndu-i factura aparatului, \u00eentr-adev\u0103r cu valoare zero, factura dup\u0103 care “v\u0103 las \u0219i dvs. o copie”.<\/p>\n
Se face \u0219i proces verbal de predare, \u00een care scrie c\u0103 angajatul i-a instalat echipamentul (ceea ce nu a f\u0103cut), i-a explicat cum func\u021bioneaz\u0103 (ceea ce nu a f\u0103cut), etc \u0219i care, la c\u00e2mpurile “Nume”, unde angajatul ar fi trebuit s\u0103 \u00ee\u0219i scrie numele, are o mare zon\u0103 alb\u0103. I se d\u0103 \u0219i “act adi\u021bional la contract”, nu \u0219tiu ce.
\nSitua\u021bie tras\u0103 la xerox cu o gr\u0103mad\u0103 de al\u021bi oameni de prin sat. \u00cen timp ce oamenii a\u0219teapt\u0103, care cum, s\u0103 apar\u0103 c\u00e2te un nepot sau ceva care are timp s\u0103 le explice \u0219i cum func\u021bioneaz\u0103 mizeria aia de hibrid \u00eentre telefon fix \u0219i mobil de care, de altfel, n-au nevoie, constat\u0103 stupefia\u021bi c\u0103 factura de la Telekom nu mai vine 100, 104, 107 lei, ci \u00een jur de 150.
\nA\u0219a c\u0103 azi mi-au pus \u00een bra\u021be actele cu care au r\u0103mas – \u0219i telefoanele noi-nou\u021be, c\u0103-s toate \u00een cutii, c\u0103 nici dracu’ nu le-a zis ce s\u0103 fac\u0103 cu ele – \u0219i am avut ni\u0219te discu\u021bii foarte mi\u0219to, care s-au desf\u0103\u0219urat \u00een modul urm\u0103tor (dup\u0103 ce am stat s\u0103 citesc toat\u0103 t\u0103r\u0103\u0219enia) :
\n– P\u0103i, uita\u021bi aici, telefonul este gratis, dar a\u021bi f\u0103cut \u0219i \u00eenc\u0103 un abonament pentru el. Vede\u021bi cartelu\u021ba asta mic\u0103 din cutie? Asta se bag\u0103 \u00een telefon \u0219i asta nu e gratis, e 12 euro pe lun\u0103. Scrie aici, \u00een contract.
\n– P\u0103i nu e pe abonamentul vechi, cu num\u0103rul vechi, nu s-a schimbat doar telefonul?<\/p>\n
(Asta venind de la unul mai r\u0103s\u0103rit, c\u0103 pentru majoritatea vorbeam chineza!).
\n– Nu.
\n– P\u0103i mie nu mi-au zis a\u0219a, mi-au zis doar de telefon.
\n– \u0218i a\u021bi \u00eentrebat?
\n– Da.
\n– A\u021bi \u00eentrebat ce o s\u0103 v\u0103 vin\u0103 de plat\u0103?
\n– Da. Am \u0219i martor, uite, era \u0219i so\u021bia l\u00e2ng\u0103 mine…
\n– Ce a\u021bi discutat despre actele astea?
\n– Mi-a zis c\u0103 sunt de la telefon, c\u0103 trebuie s\u0103 semnez c\u0103 mi-a adus telefonul.
\nStupoare, nervi, pfoai.
\nAh, parantez\u0103: \u0219i bunicu-miu, \u0219i altii, au sunat dup\u0103 prima factur\u0103 la companie, ca s\u0103 le spun\u0103 c\u0103 pentru ei nu e ok a\u0219a, \u0219i “s\u0103 vin\u0103 s\u0103 \u00ee\u0219i ia telefonul \u00eenapoi”. Evident, nimeni nu i-a b\u0103gat \u00een seam\u0103.
\n– Bine. Dac\u0103 vre\u021bi s\u0103 ie\u0219i\u021bi din treaba asta, contractul fiind pe 24 de luni, trebuie s\u0103 pl\u0103ti\u021bi jum\u0103tate din valoare pentru perioada asta contractual\u0103.
\n– De ce?
\n– C\u0103 a\u0219a scrie \u00een contract. Adic\u0103, face\u021bi o cerere de reziliere \u0219i pl\u0103ti\u021bi c\u00e2te \u0219ase euro pe lun\u0103 oricum, pe 2 ani. Asta e.<\/p>\n
***<\/p>\n
Acuma, s\u0103 le explici unor oameni de 85+, majoritatea cu patru clase, c\u0103 ei trebuie s\u0103 citeasc\u0103 \u00een detaliu ce semneaz\u0103, este fabulos. \u0218i mai fabulos mi se pare, \u00eens\u0103, s\u0103 fii o companie de m\u0103rimea asta, s\u0103 te duci \u021bintit la oamenii \u0103\u0219tia \u0219i s\u0103 le bagi pe g\u00e2t servicii prin inducere \u00een eroare. E ur\u00e2t, foarte ur\u00e2t ce face\u021bi. Sunt oameni care habar nu au ce \u00eenseamn\u0103 nici m\u0103car “roaming”, “perioad\u0103 contractual\u0103” sau care e diferen\u021ba \u00eentre un cadou \u0219i “\u00eenchirierea echipamentului”. Sunt oameni care au patru clase, b\u0103!<\/p>\n
(Da, bro. Exact pe asta se mizeaz\u0103 \u00een acest gen de tunuri. Not\u0103 Lorena.)<\/p>\n
Sunt oameni care nu \u0219tiu s\u0103 deschid\u0103 un telefon mobil \u0219i s\u0103 bage PIN-ul. Sunt oameni care nu \u00een\u021beleg o iot\u0103 din contractele astea \u0219i care \u00eemi spun \u00een fa\u021b\u0103 c\u0103 s-au bazat pe “omenia” \u0103lora care au venit cu oferta. De aia au pus \u00eentreb\u0103ri \u0219i de aia au \u00eencercat s\u0103 \u00een\u021beleag\u0103. Explic\u0103-i unuia care se apropie de 90 de ani, st\u0103 singur, nu aude, abia vede, \u0219i a fost muncitor zilier toat\u0103 via\u021ba c\u0103 nu te iei dup\u0103 \u0103la care \u00ee\u021bi spune c\u0103 e gratis, ok?
\nE cumplit de ur\u00e2t ce face\u021bi. A\u0219a am ajuns? A\u0219a facem rost de clien\u021bi care s\u0103 pluseze cu banul, pentru servicii de care nu au nevoie? Stau s\u0103 m\u0103 uit cum pl\u00e2nge o tanti de 85 de ani, pl\u00e2nge la propriu, c\u0103 pentru ea 50 de lei pe lun\u0103 sunt vitali? C\u0103 are un venit sub 1000 de lei pe lun\u0103 \u0219i o cost\u0103 600 medicamentele? C\u0103 e august \u0219i ea nici acum nu \u0219tie de unde face rost de bani pentru lemne, s\u0103 treac\u0103 peste iarna care va veni? \u00cen halul \u0103sta, m\u0103? \u00centreab\u0103 femeia asta clar \u0219i r\u0103spicat, cu martor cu tot de fa\u021b\u0103, \u0219i i se spune “semna\u021bi c\u0103 e gratis, asta-i semn\u0103tura c\u0103 vi l-am adus”…? C\u00e2nd ea nu \u0219tie nici ce-s alea “minute incluse”? Voi sunte\u021bi s\u0103n\u0103to\u0219i, m\u0103?<\/p>\n
Public shaming e una, \u0219i \u00eel merita\u021bi din plin. Dar \u0219i normele legale spun ni\u0219te lucruri despre consim\u021b\u0103m\u00e2ntul viciat, despre consim\u021b\u0103m\u00e2ntul valabil, despre dol, despre \u00eenc\u0103 ni\u0219te lucruri de genul \u0103sta. \u00centreba\u021bi-v\u0103 departamentul\u00a0 juridic, poate voi \u00eentre voi nu v\u0103 min\u021bi\u021bi.<\/p>\n
O s\u0103 le fac acestor oameni cereri pentru rezilierea contractelor, motivate, \u0219i abia a\u0219tept s\u0103 \u00eemi spune\u021bi cum trebuie s\u0103 v\u0103 pl\u0103teasc\u0103 ei vou\u0103 juma’ din valoare. Vai, dar cum a\u0219tept!<\/p>\n
<\/p>\n
Completare Lorena:\u00a0<\/strong><\/p>\n Dac\u0103 aceast\u0103 ac\u021biune are loc \u00eentr-un sat, probabil c\u0103 are loc \u00een mai multe. \u021aine\u021bi un ochi pe p\u0103rin\u021bii \u0219i bunicii vo\u0219tri, avertiza\u021bi-i s\u0103 refuze din start cadoul. Da, cu mult circ se pot rezilia asemenea minuni, dar mai simplu e s\u0103 nu se lege la cap f\u0103r\u0103 s\u0103-i doar\u0103 de la bun \u00eenceput.<\/p>\n <\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" Un text de Mara Marcu Haide\u021bi s\u0103 v\u0103 povestesc cum face Telekom Romania rost de abona\u021bi, bani mai mul\u021bi \u0219i contracte. M\u0103 duc s\u0103...<\/p>\n","protected":false},"author":2,"featured_media":9373,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[1],"tags":[],"class_list":["post-20238","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-spicy"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/lorenalupu.com\/blog\/wp-content\/uploads\/2015\/05\/FACEPALM.png?fit=800%2C486&ssl=1","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/posts\/20238","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/comments?post=20238"}],"version-history":[{"count":3,"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/posts\/20238\/revisions"}],"predecessor-version":[{"id":20241,"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/posts\/20238\/revisions\/20241"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/media\/9373"}],"wp:attachment":[{"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/media?parent=20238"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/categories?post=20238"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lorenalupu.com\/blog\/wp-json\/wp\/v2\/tags?post=20238"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}